Refund and Dispute Policy
We are committed to delivering high-quality sales support services in a timely manner. To ensure transparency and mutual understanding, we have established the following refund and dispute policy:
Refund Eligibility
- Refunds are only applicable if:
- The agreed-upon services are not delivered within a grace period of 5 business days from the agreed-upon schedule.
- The delay is not due to factors beyond SalesBud’s control, such as client delays in providing required information or materials.
- Refunds will be limited to the amount paid for the specific undelivered service(s) as outlined in the service and payment schedule.
- Refunds will not apply to payments already allocated to successfully delivered services.
- The total refund cannot exceed the amount already paid by the client.
- Refunds will not be granted for the entirety of the service agreement unless explicitly stated otherwise in a written agreement signed by both parties.
Dispute Resolution
- Clients are encouraged to notify SalesBud of any service concerns as soon as they arise so we can address and resolve them promptly.
- In the event of a dispute:
- Both parties agree to engage in good-faith efforts to resolve the matter through direct communication.
- If resolution cannot be reached, the matter may be escalated to arbitration, with both parties bearing their respective legal and arbitration fees.
- Disputes regarding refunds or service delivery must be submitted in writing within 30 calendar days of the disputed event.
Exclusions
Refunds will not be provided for:
- Delays or disruptions caused by the client, including failure to provide necessary information or approvals.
- Services successfully rendered as outlined in the agreement.
Contact Information
For questions or to submit a refund or dispute request, please contact us at:
Karla@mysalesbud.com
(410) 816-4523
We value your business and strive to ensure satisfaction with our services. Thank you for your understanding and cooperation.
Your Sales Bud 